Changed your mind? You have up to 21 days to return your order to us, all we ask is that you send them back in unused condition and in their original packaging. Please contact us via email at email@example.com so we can process your return. Please state the reason for your return to help get it processed quicker.
Berners Hall Estate,
We recommend using a tracked service as parcels are your responsibility until they reach us and we cannot accept responsibility for parcels that get lost on the way to us. For this reason you should also keep your proof of postage safe.
If the item is faulty, or if we’ve made a mistake with your order, we will be able to offer a refund or an exchange and reimburse your postage costs if applicable.
We’re really sorry, but we’re unable to take back used goods which are unsuitable or don’t fit, or reimburse the postage costs incurred returning unused/unsuitable items to us. This is in addition to, and does not affect, your consumer rights.Please complete the form below and we will get back to you as soon as possible.